OK, so you’re reluctantly handing over your instrument, head turned to one side, eyes closed holding her out with both hands and in a rather defeated tone of voice you say, “Take her.” And as you drive away, you look back as if wanting to see her waving to you from the window…
It sucks. I understand perfectly.
What to expect from us…
● Your instrument will be treated with the upmost respect and dignity, regardless of make, age, quality or country of manufacture.
● The work area will be isolated, meaning the parts of the instrument that are not being worked on will be covered and protected.
● Our client list is strictly confidential. We don’t advertise, we work by word of mouth, so if you’re wondering who we’ve done work for… well, you get the picture.
● One instrument at a time. If you need significant work done, email us ahead of time so we can arrange a window in our schedules that will fit. That will also give us a chance to order parts if required.
● We will do nothing outside of the requested work without asking first, and providing options and a quote.
● Instruments have souls, not egos. No disrespect, but unless you’re Keith Richards chances are you won’t get preferential treatment because of who you might be. We care more about your instrument. That said, if it’s an emergency, we’ll talk. (By the way Keith ~ We make a mean Shepherds Pie!)
What we ask of you…
● Talk to us. Tell us as much about your instrument as possible so we can leave no stone unturned. We want you to be completely satisfied with every aspect of what you get back.
● Please include a fresh set of strings. If not your repair will either have to wait or you’ll have to bank on making it worth our while to go buy a set for you.
● Prices are firm, and very competitive. By all means get quotes from other sources, but if you go with someone that is significantly cheaper please don’t bring it to us afterward to clean up their mess.
● Allow us to post pictures of the repair on this site. We will let you know when it’s ongoing so you can see how it’s coming along. It also allows others to view our work, just like people listen to your music.
● Providing you are happy with our work, tell others and show them what was done. Also, completely honest feedback is encouraged and greatly appreciated! Your instrument is our business card.
